Item: #1050

An Industry in Crisis - Complaints/Problems

Life can be unfair: Former clients who loved you onsite come back later and expect you to act as their warranty company. Learn the real story behind complaints, but more importantly, learn the proactive approach to preventing and resolving complaints. Follow the example of one major company that employs these proactive techniques and pays out less than 1/10th of 1 % per inspection.

7 ASHI® Membership Renewal Credits

Retail Price: $35.00 +S&H

Number of Pages:214