Training Learning
Certification, Inc.
2841 Hartland Rd
Suite 201
Falls Church, VA 22043
1-800-916-7444
Fax: (703) 560-6121

Item: #6075

Public Relations: Dealing with Customer Complaints:

Hundreds of examples of real complaints and responses. Details how to deal with difficult and unreasonable customers as well as those with legitimate claims. Sample letters help you understand how different ways of handling complaints yield different results. Years of experience all in one place, can save you thousands of dollars and hundreds of hours. A best buy!

Item 6075 Price: $100.00 +S&H